ChatChat Refund and Cancellation Policy

Refund and Cancellation Policy

This Refund and Cancellation Policy (the “Policy”) explains when fees paid for ChatChat subscriptions may be refunded and how cancellation works. It supplements the ChatChat Terms of Service. ChatChat is operated by ChatAndBuild Limited and its relevant affiliates (“ChatChat,” “we,” “us,” or “our”).

If this Policy conflicts with the Terms of Service on a refund or cancellation issue, this Policy controls for that issue. A specific order form or Special Offer may contain different terms that were disclosed before purchase; those specific terms control to the extent permitted by law. Nothing in this Policy limits any non-waivable consumer right.

Summary

Note : Subject to the terms and conditions below.

Subscriptions renew automatically

Paid monthly and annual subscriptions renew automatically at the end of each billing period unless you cancel before the next renewal charge is processed. The applicable price, billing frequency, and renewal date are shown at checkout, in your receipt or billing settings, or in the applicable offer terms.

You may cancel through the online subscription-management control in your account settings. If that control is unavailable, use the support method identified on our website or in the Terms of Service. We recommend canceling at least 48 hours before the renewal date to avoid a payment that is already being processed, but we will honor any stronger right required by law.

Cancellation stops future renewals only. Unless a refund is approved or law requires otherwise, you retain paid access until the end of the current billing period and fees for the current period are not prorated. Canceling a subscription does not delete your account or connected data; account deletion is a separate action.

Promotion Renewals. Promotional rate shall apply only during the initial subscription period. Upon expiry of the initial subscription period, any renewal shall be charged at the prevailing subscription rate applicable at the time of such renewal

Voluntary refund windows

We offer the following voluntary refund windows following your subscription:-

• Monthly subscription. You may request a full refund of your most recent initial monthly charge or monthly renewal charge within 3 calendar days after the charge.
• Annual subscription. You may request a full refund of your most recent initial annual charge or annual renewal charge within 14 calendar days after the charge.

A voluntary refund is available only if there has been no Material Use during the refunded billing period.

“Material Use” means activity that reasonably shows substantial use of paid value, including materially consuming included AI or automation usage, causing material third-party or infrastructure costs, running paid-only workflows or agent actions, or substantially using or exporting paid outputs. We assess Material Use reasonably using documented account activity.

The voluntary grace-period refund applies only to the most recent charge and is limited to one refund in any 12-month period per person, account, or payment method. These limits do not apply where a refund is required by law or results from a confirmed billing error, duplicate charge, or unauthorized payment.

If a full refund is approved, paid access for the refunded subscription ends immediately, automatic renewal is canceled, and unused included allowances, credits, and promotional benefits associated with that subscription expire.

Charges that are generally non-refundable

Except where this Policy or applicable law says otherwise, we do not provide refunds or credits for:

• Requests made after the applicable refund window.
• A billing period in which Material Use occurred.
• Unused time remaining after a cancellation or downgrade.
• Usage-based charges, overages, consumed add-ons, third-party charges, or AI/automation credits that have been used in whole or in part.
• Prorated upgrade charges or plan changes that took effect immediately at your request.
• Accounts suspended or terminated for fraud, abuse, payment misconduct, or a material breach of the Terms of Service.
• Bank fees, foreign-exchange differences, card fees, or other amounts not received by ChatChat.

We may issue a discretionary refund, partial refund, or service credit in an exceptional case. Doing so does not create a right to the same remedy in another case.

Free trials and Special Offers

A “Special Offer” includes a free trial, coupon, founder or launch plan, migration offer, partner or education offer, free month, bundled benefit, promotional credit, or other limited or non-standard arrangement.

• Offer-specific terms. Any different refund, duration, eligibility, renewal, or final-sale term will be shown and apply to that Special Offer to the extent permitted by law.
• If the offer is silent. A paid Special Offer tied to a monthly or annual subscription follows the voluntary window for that underlying subscription.
• Free trials. Cancel before the stated conversion date and time to avoid being charged. If the trial converts to a paid plan, the refund window for the selected monthly or annual plan applies to the resulting charge unless the disclosed offer terms lawfully state otherwise.
• Promotional value. Free months, bonus usage, promotional allowances, discounts, and credits are non-transferable, have no cash value, and are not separately refundable. They may expire when the subscription is canceled or refunded, according to the offer terms.

Billing errors and unauthorized charges

Contact us promptly if you believe a charge is duplicated, for the wrong amount, unauthorized, or otherwise incorrect. Please provide the account email, charge date and amount, invoice or receipt identifier, and a short explanation. For security, we or our payment service provider may ask you to verify account ownership or payment details. If we confirm an error or unauthorized charge for which we are responsible, we will correct or refund it. Reporting deadlines and remedies provided by payment law are not limited by this Policy.

Service issues, discontinuation, and termination

Temporary outages, maintenance, beta-feature changes, model variability, third-party integration failures, or feature changes permitted by the Terms of Service do not create an automatic refund right. If a paid service materially fails to conform to a non-waivable consumer guarantee, the remedies required by applicable law remain available.

If we permanently discontinue an entire paid subscription service or terminate your paid subscription without cause before the end of a prepaid period, we will provide a reasonable pro-rata refund for the unused prepaid period, unless we provide a materially equivalent replacement or applicable law permits another remedy. No refund is due where suspension or termination results from your fraud, abuse, payment misconduct, or material breach.

How to request a refund

Use the support option available while signed in to the account that was charged, or email us at info@chatchat.com. Include the account email address, charge date, amount and currency, receipt or invoice number, purchase channel, reason for the request, and whether you would also like to cancel the subscription.

We use the request timestamp to assess eligibility. Approved refunds are normally initiated to the original payment method within 5-10 business days; the payment service provider may take longer. Currency conversion and third-party fees may affect the displayed amount.